Family Hotel, the hotel software Made In Mont-Blanc

Developed by Sylvain Gherold, Family Hotel software supports over 300 accommodation providers. Chamonix Hotel invites you to discover this software solution created in the Mont-Blanc valley. Based in the Mont-Blanc valley, the Family Hotel project was created in 2010 at the instigation of Sylvain Gherold. This trained engineer wanted to meet the needs of independent accommodation providers for the management of small hotels, youth hostels, gîtes, chambres d’hôtes… Sylvain combined his technical know-how with a strategic vision to develop Family Hotel. The French company Gherold Netword offers its hotel management software throughout France and internationally.

2010: creation of a PMS solution for independent hotels

When Sylvain Gherold’s brother took over the reins of the family hotel in Les Houches in 2005, he quickly came up against a major problem. Day-to-day management required appropriate digital tools. Software developers offer software suites for hotel chains and large establishments. There are no solutions for smaller, independent establishments. Armed with his expertise in computer engineering, the founder decided to create the Family Hotel hotel software. Initially, he marketed his tool to hotels in Chamonix. With the help of integrator partners and IT professionals, he now offers his solution throughout France.

With his understanding of the needs of the independent hotel industry, Sylvain Gherold set about developing intuitive software to optimize the management of his brother’s hotel. It was in this quest for efficiency and autonomy that the foundations of Family Hotel were laid.

What is a PMS in the hotel industry?

In the hotel world, the PMS (for “Property Management System”) is the software solution that manages all the operations of the establishment. The hotel PMS is an IT platform that centralizes and simplifies the day-to-day management of a hotel establishment. The PMS coordinates and orchestrates essential tasks: room reservation system, billing, personnel management, maintenance of premises, management of ancillary services such as spas or restaurants.

PMS are accessible in real time and remotely. They are often interconnected with other digital systems used in tourism, such as online booking engines (OTAs), customer relationship management (CRM) systems and revenue management platforms. This integration improves the monitoring and strategic management of the hotel establishment.

See below a PMS Family Hotel user review

Why choose the PMS Family Hotel?

Using PMS Family Hotel in an independent hotel offers a number of advantages. The aim is to optimize management while keeping processes simple:

  1. Simplicity: Family Hotel provides an intuitive solution that avoids the excessive complexity of computerization. It automates processes so that the hotelier can concentrate on improving the customer experience. The tool has been designed to digitize only those processes that really save time.
  2. Flexibility and interoperability: This PMS stands out for its flexibility for independent hoteliers. Each user can adapt it to his or her own specific needs. Data is stored in popular formats such as Microsoft Access or SQL Server. The PMS tool can easily export and exploit data via Microsoft Excel. This facilitates customized analyses and management reports.
  3. Availability updating: With Family Hotel, online availability management and reservation collection are fully automated. This eliminates the need for manual updating of reservation sites. The software ensures that inventories are always up to date and that reservations are synchronized.
  4. Competitive pricing: Family Hotel’s pricing structure is designed to be highly competitive, or even free under certain conditions (freemium version). This affordability makes Family Hotel a very attractive option for budget-conscious independent hoteliers and B&B managers.
  5. Community and associated services: By joining the Family Hotel club, users become part of a community that benefits from a range of dedicated services and preferential rates. This community not only enables best practices to be shared, but also offers collective support and opportunities for continuous optimization of PMS use.

Family Hotel is the PMS solution of choice for independent hotels looking for simplified, high-performance management. Sylvain Gherold’s in-depth knowledge of the hotel industry has enabled him to create a tool that not only facilitates day-to-day hotel management, but also paves the way for an optimized presence on digital tools.

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